{"id":15951,"date":"2025-01-27T16:15:22","date_gmt":"2025-01-27T16:15:22","guid":{"rendered":"https:\/\/staging.bordier.com\/?post_type=legal_compliance&#038;p=15951"},"modified":"2025-01-30T12:12:19","modified_gmt":"2025-01-30T12:12:19","slug":"singapore-legal-and-compliance-digital-assets-lost-threw-fraud","status":"publish","type":"legal_compliance","link":"https:\/\/staging.bordier.com\/fr\/legal-and-compliance\/singapore-legal-and-compliance-digital-assets-services\/singapore-legal-and-compliance-digital-assets-lost-threw-fraud\/","title":{"rendered":"Singapore &#8211; Legal and Compliance &#8211; Digital Assets Lost threw Fraud"},"content":{"rendered":"\n<section id=\"section-block_778e86ec03468938db6cd93abe8b4fd6\" class=\"page-hero-outer basic-style type-simple\">\n    <div class=\"holder\">\n        <div class=\"page-hero-content\">\n            <div class=\"acf-innerblocks-container\">\n\n<h6 class=\"wp-block-heading\">Digital Assets Services<\/h6>\n\n\n\n<h1 class=\"wp-block-heading text-indent-s\"><strong><em>What should I do when my Digital Assets are lost due to fraud or negligence on the part of the Bank?<br><br><\/em><\/strong><\/h1>\n\n<\/div>        <\/div>\n    <\/div>\n    <\/section>\n\n\n<div class=\"wp-block-group background-light\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<section id=\"section-block_643279d52a0327092bd5086a64bec023\" class=\"aside-toggler-outer full-link line-list\">\n    <div class=\"holder\">\n        <div class=\"toggler-headlines\">\n            <ul>\n                <li class=\"disabled\">Index<\/li>\n            <\/ul>\n        <\/div>\n        <div class=\"text-holder post-entry\">\n            <div class=\"ee-grid__item ee-loop__item\">\n<article class=\"ee-post post-7345 en type-en status-publish hentry country-singapore en_category-digital-assets-services\">\n<div class=\"elementor-template\">\n<div class=\"elementor elementor-5819 elementor-location-single post-7345 en type-en status-publish hentry country-singapore en_category-digital-assets-services\" data-elementor-type=\"single-post\" data-elementor-id=\"5819\" data-elementor-post-type=\"elementor_library\">\n<section class=\"elementor-ee-element-a9f6a6f-7345 elementor-section elementor-top-section elementor-element elementor-element-a9f6a6f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-ee-template-widget-id=\"a9f6a6f-7345\" data-id=\"a9f6a6f\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-ee-element-b6c2c8b-7345 elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6c2c8b\" data-ee-template-widget-id=\"b6c2c8b-7345\" data-id=\"b6c2c8b\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-ee-element-2143ec7-7345 elementor-element elementor-element-2143ec7 more-question-toggle elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-widget elementor-widget-toggle\" data-ee-template-widget-id=\"2143ec7-7345\" data-id=\"2143ec7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-toggle\">\n<div class=\"elementor-toggle-item\">\n<div id=\"elementor-tab-content-3481\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-3481\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d578de9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d578de9\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-adc91ef\" data-id=\"adc91ef\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-d414498 link-underline elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-widget elementor-widget-theme-post-content\" data-id=\"d414498\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n<div class=\"elementor-widget-container\">\n<p>In case of any unusual events which may lead to potential loss or damage of your Digital Assets, you may contact us through our email address at &lt;<a href=\"mailto:bsgfeedback@bordier.com\">bsgfeedback@bordier.com<\/a>&gt;.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<h3><a class=\"elementor-toggle-title\" tabindex=\"0\">What are the arrangements for giving instructions to the Bank in respect of my Digital Assets?<\/a><\/h3>\n<div class=\"ee-grid__item ee-loop__item\">\n<article class=\"ee-post post-7340 en type-en status-publish hentry country-singapore en_category-digital-assets-services\">\n<div class=\"elementor-template\">\n<div class=\"elementor elementor-5819 elementor-location-single post-7340 en type-en status-publish hentry country-singapore en_category-digital-assets-services\" data-elementor-type=\"single-post\" data-elementor-id=\"5819\" data-elementor-post-type=\"elementor_library\">\n<section class=\"elementor-ee-element-a9f6a6f-7340 elementor-section elementor-top-section elementor-element elementor-element-a9f6a6f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-ee-template-widget-id=\"a9f6a6f-7340\" data-id=\"a9f6a6f\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-ee-element-b6c2c8b-7340 elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6c2c8b\" data-ee-template-widget-id=\"b6c2c8b-7340\" data-id=\"b6c2c8b\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-ee-element-2143ec7-7340 elementor-element elementor-element-2143ec7 more-question-toggle elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-widget elementor-widget-toggle\" data-ee-template-widget-id=\"2143ec7-7340\" data-id=\"2143ec7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-toggle\">\n<div class=\"elementor-toggle-item\">\n<div id=\"elementor-tab-content-3481\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-3481\">\n<p>Please refer to the specific terms and conditions for Digital Assets Accounts for the process of giving instructions to the Bank. If you require a more specific explanation, please contact your Relationship Manager.<\/p>\n<p>Please note that the Bank will only transact in Digital Assets between 9am \u2013 6pm Singapore time on weekdays (other than bank holidays or public holidays in the Republic of Singapore).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<h3 id=\"elementor-tab-title-3481\" class=\"elementor-tab-title\" tabindex=\"-1\" role=\"button\" data-tab=\"1\" aria-controls=\"elementor-tab-content-3481\" aria-expanded=\"false\" aria-selected=\"false\"><a class=\"elementor-toggle-title\" tabindex=\"0\">Would the Bank be able to use my Digital Assets as collateral in connection with any obligations I may have to the Bank?<\/a><\/h3>\n<p>The Bank does not currently provide lending or staking of your Digital Assets and you cannot use your Digital Assets to obtain credit facilities from the Bank. However, the Bank reserves the right to apply your Digital Assets as security, including asserting a lien or a right as pledgee or a right of set-off, for the payment and discharge of your Liabilities to the Bank in accordance with the Bank\u2019s General Conditions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<h3><a class=\"elementor-toggle-title\" tabindex=\"0\">We understand that the Bank will provide the Digital Assets Services in collaboration with Sygnum Singapore. In the event of a default by Sygnum Singapore, what will happen to my Digital Assets?<\/a><\/h3>\n<p>The Bank is not liable for any losses resulting from Sygnum Singapore and all risks associated with investing in Digital Assets are entirely borne by you. However, should such an event occur, we will endeavour to assess how we may best assist you.<\/p>\n<h3><a class=\"elementor-toggle-title\" tabindex=\"0\">Would my Digital Assets be stored together with the Digital Assets of other persons?<\/a><\/h3>\n<p>Sygnum Singapore has put in place measures to segregate your Digital Assets from its own assets. Nevertheless, your Digital Assets may be held together with the Digital Assets of other clients of the Bank and\/or other customers of Sygnum Singapore. While you may not be able to separately identify your assets from other clients by separate physical documents or electronic records, both the Bank and Sygnum Singapore will maintain proper records of your holdings that are recorded in your Bordier account.<\/p>\n<h3><a class=\"elementor-toggle-title\" tabindex=\"0\">How may I access my Digital Assets?<\/a><\/h3>\n<p>As the Digital Assets are safeguarded with Sygnum Singapore, you may submit a request to the Bank should you wish to sell your Digital Assets. The Bank will route your sale order to Sygnum Singapore for their execution. The Bank will generally not be able to transfer the Digital Assets into your private wallet, except where there is a closure of your Digital Assets sub-account (in which case we may transfer your Digital Assets to a private wallet belonging to you that meets specifications that the Bank would stipulate). Please refer to the terms and conditions for Digital Assets Accounts or contact your Relationship Manager if you require further details.<\/p>\n<h3><a class=\"elementor-toggle-title\" tabindex=\"0\">How may I view information pertaining to my Digital Assets?<\/a><\/h3>\n<p>You would be able to view information regarding your Digital Assets account through the Bank\u2019s e-service platform B in Touch. Advices and statements will be sent to you for all your Bordier accounts.<\/p>\n<h3><a class=\"elementor-toggle-title\" tabindex=\"0\">Will my transactions in Digital Assets be subject to any fees?<\/a><\/h3>\n<p>Yes, fees and charges as set out in the Bank\u2019s prevailing fee schedule may apply.<\/p>\n<h3><a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do when my Digital Assets are lost due to fraud or negligence on the part of the Bank?<\/a><\/h3>\n<div class=\"elementor elementor-5787 elementor-location-single post-7340 en type-en status-publish hentry country-singapore en_category-digital-assets-services\" data-elementor-type=\"single-post\" data-elementor-id=\"5787\" data-elementor-post-type=\"elementor_library\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b29003 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b29003\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b7ea90\" data-id=\"7b7ea90\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-ed18403 ee-grid-columns-1 ee-grid-columns-tablet-1 no-margin more-questions ee-grid-columns-mobile-1 ee-grid-align--stretch ee-grid-halign--left ee-posts-avatar-position-left elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-widget elementor-widget-posts-extra\" data-id=\"ed18403\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;1&quot;,&quot;classic_grid_columns_spacing&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;columns_tablet&quot;:&quot;1&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;classic_grid_columns_spacing_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:12,&quot;sizes&quot;:[]},&quot;classic_grid_columns_spacing_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts-extra.classic\">\n<div class=\"elementor-widget-container\">\n<div class=\"ee-grid ee-loop ee-grid--default\">\n<div class=\"ee-grid__item ee-loop__item\">\n<article class=\"ee-post post-7373 en type-en status-publish hentry country-singapore en_category-digital-assets-services\">\n<div class=\"elementor-template\">\n<div class=\"elementor elementor-5819 elementor-location-single post-7373 en type-en status-publish hentry country-singapore en_category-digital-assets-services\" data-elementor-type=\"single-post\" data-elementor-id=\"5819\" data-elementor-post-type=\"elementor_library\">\n<section class=\"elementor-ee-element-a9f6a6f-7373 elementor-section elementor-top-section elementor-element elementor-element-a9f6a6f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-ee-template-widget-id=\"a9f6a6f-7373\" data-id=\"a9f6a6f\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-ee-element-b6c2c8b-7373 elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6c2c8b\" data-ee-template-widget-id=\"b6c2c8b-7373\" data-id=\"b6c2c8b\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-ee-element-2143ec7-7373 elementor-element elementor-element-2143ec7 more-question-toggle elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-widget elementor-widget-toggle\" data-ee-template-widget-id=\"2143ec7-7373\" data-id=\"2143ec7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-toggle\">\n<div class=\"elementor-toggle-item\">\n<div id=\"elementor-tab-content-3481\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-3481\">\n<p>In case of any unusual events which may lead to potential loss or damage of your Digital Assets, you may contact us through our email address at &lt;<a href=\"mailto:bsgfeedback@bordier.com\">bsgfeedback@bordier.com<\/a>&gt;.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<div class=\"elementor elementor-1381 elementor-location-footer\" data-elementor-type=\"footer\" data-elementor-id=\"1381\" data-elementor-post-type=\"elementor_library\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc158ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc158ef\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c5bb99\" data-id=\"2c5bb99\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-c506b26 elementor-yes elementor-yes elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-no elementor-widget elementor-widget-heading\" data-id=\"c506b26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n            <div class=\"acf-innerblocks-container\"><\/div>        <\/div>\n    <\/div>\n<\/section><\/div><\/div>\n\n\n\n<div class=\"wp-block-cover right-text\" style=\"min-height:10vw;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-20 has-background-dim\"><\/span><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"907\" class=\"wp-block-cover__image-background wp-image-5549\" alt=\"\" src=\"https:\/\/staging.bordier.com\/wp-content\/uploads\/2024\/10\/Rectangle-scaled.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/staging.bordier.com\/wp-content\/uploads\/2024\/10\/Rectangle-scaled.jpg 2560w, https:\/\/staging.bordier.com\/wp-content\/uploads\/2024\/10\/Rectangle-300x106.jpg 300w, https:\/\/staging.bordier.com\/wp-content\/uploads\/2024\/10\/Rectangle-1024x363.jpg 1024w, https:\/\/staging.bordier.com\/wp-content\/uploads\/2024\/10\/Rectangle-768x272.jpg 768w, https:\/\/staging.bordier.com\/wp-content\/uploads\/2024\/10\/Rectangle-1536x544.jpg 1536w, https:\/\/staging.bordier.com\/wp-content\/uploads\/2024\/10\/Rectangle-2048x726.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-text-align-left has-large-font-size\">Contactez <em>notre \u00e9quipe<\/em><\/h4>\n\n\n\n<p class=\"has-small-font-size\">Vous \u00eates notre point de d\u00e9part, vos int\u00e9r\u00eats et les n\u00f4tres sont parfaitement align\u00e9s. Contactez-nous d\u00e8s aujourd&rsquo;hui.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill blured\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/staging.bordier.com\/fr\/contactez-nous\/\"><strong>CONTACT<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"featured_media":0,"parent":15933,"menu_order":60,"template":"","class_list":["post-15951","legal_compliance","type-legal_compliance","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.bordier.com\/fr\/wp-json\/wp\/v2\/legal_compliance\/15951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.bordier.com\/fr\/wp-json\/wp\/v2\/legal_compliance"}],"about":[{"href":"https:\/\/staging.bordier.com\/fr\/wp-json\/wp\/v2\/types\/legal_compliance"}],"version-history":[{"count":3,"href":"https:\/\/staging.bordier.com\/fr\/wp-json\/wp\/v2\/legal_compliance\/15951\/revisions"}],"predecessor-version":[{"id":16770,"href":"https:\/\/staging.bordier.com\/fr\/wp-json\/wp\/v2\/legal_compliance\/15951\/revisions\/16770"}],"up":[{"embeddable":true,"href":"https:\/\/staging.bordier.com\/fr\/wp-json\/wp\/v2\/legal_compliance\/15933"}],"wp:attachment":[{"href":"https:\/\/staging.bordier.com\/fr\/wp-json\/wp\/v2\/media?parent=15951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}